Our policy lasts 10 days. If 10 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.
1. Once you want to return a product, please send us a return/exchange request to firstname.lastname@example.org including the following details:
- An Immediate Photo of damaged product to email above.
- Your order number
- Further Evidence picture/video showing the problem/defect.
Please use registered mails with online delivery tracking number for returns. If the returned order could not be tracked during transit, a safe reception could not be guaranteed by us. We hope for your understanding on this.
In the following cases, you’ll be responsible for paying the shipping costs for returning your item.
- Incorrect order:
If you ordered a wrong product or an incorrect size, you need to pay for the shipping fee both ways (to and from our warehouse) if you want a replacement. If you choose refund, we will refund the original product price. (You will need to accommodate for the appropriate shipping time if your order is out of stock and we need to produce it)
- Unwanted item:
Due to the nature of personal hygene products we do not return unwanted items. Be sure you are ordering what you want.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund based on damaged product and the evidence of your photo upon immediate receipt of shipment to you.
If you are approved, the refund will be issued to the original payment method of the customer within 10 days of approved refund.
All shipping costs of the original order are non-refundable.
Any item returned after 10 days of receipt is not eligible for refund.
Items Not Eligible for Return
Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
- For assistance with all skincare, makeup, haircare, and fragrance items that have been opened, tried or tested, please contact customer service at email@example.com to receive instructions on how best to go about your return. Kindly note that these items are subjected to a refund in store credit.
Please note that we do not accept returns of intimate products, teas, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are damaged in shipping. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.